Privacy Policy

(Pakistan & United States Compliant)

Effective Date: January 2026

Last Updated: January 2026

This Privacy Policy explains how Orvone (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you access or use our applications, websites, and services (collectively, the “Platform”).

By using Orvone, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that is necessary to provide and improve our services.

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Country and address
  • Account credentials
  • Student and parent information (for Orvone Teaching)

1.2 Service & Transaction Information

  • Order details
  • Service requests
  • Payment confirmations (not full payment details)
  • Proof uploads (receipts, photos, videos)
  • Chat communications

1.3 Technical & Usage Information

  • Device type
  • IP address
  • App usage activity
  • Log data and timestamps

2. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Provide and manage services
  • Communicate with you
  • Verify payments and requests
  • Deliver teaching and charity services
  • Improve platform performance and user experience
  • Meet legal and regulatory obligations

We do not use your data for unauthorized profiling or automated decision-making.

3. DATA SHARING & DISCLOSURE

We share information only when necessary, including with:

  • Verified agents and instructors (for service execution)
  • Vendors, couriers, and service partners
  • Payment and remittance providers
  • Legal or regulatory authorities when required by law

We do not sell personal data to third parties.

4. INTERNATIONAL DATA TRANSFERS

As Orvone serves users globally, your information may be processed or stored in jurisdictions outside your country of residence, including Pakistan and the United States.

We take reasonable steps to ensure appropriate data protection safeguards are in place.

5. DATA SECURITY & CYBER PROTECTION

Orvone implements reasonable administrative, technical, and organizational security measures to protect personal data.

However:

  • No system can guarantee absolute security.
  • Orvone is not liable for unauthorized access caused by factors beyond reasonable control.

In the event of a data breach, we will take appropriate action and notify affected users where required under applicable Pakistan or U.S. laws.

6. DATA RETENTION

We retain personal data only for as long as:

  • Necessary to provide services
  • Required for legal, regulatory, or audit purposes

Data may be retained longer where required by law.

7. USER RIGHTS

Subject to applicable Pakistan and U.S. laws, users may have the right to:

  • Access their personal data
  • Request corrections
  • Request deletion (where legally permitted)
  • Opt out of non-essential communications

Requests can be made via in-app support or email.

8. CHILDREN’S PRIVACY

Orvone Teaching may involve students under 18 years of age.

Data related to minors is collected only with parental or guardian consent.

Such data is used strictly for educational and service-related purposes.

9. COOKIES & TRACKING (WEBSITE)

Our website may use cookies or similar technologies to improve functionality and analytics.

Users can manage cookie preferences through browser settings.

10. POLICY UPDATES

We may update this Privacy Policy periodically. Updates will be posted on the Platform.

Continued use indicates acceptance of the updated policy.

11. CONTACT INFORMATION

For privacy-related questions or requests:

  • Email: support@orvone.com
  • In-App Support: Available via chat