Account Deletion
Delete your Orvone account
You can delete your Orvone account at any time. Below are the two ways to do it, what gets removed, and what we're legally required to keep.
Option 1 — Delete from inside the app
The fastest way. Three taps, no email back-and-forth.
- Open the Orvone app and sign in.
- Tap Profile (bottom-right tab).
- Tap Security & Privacy, then Delete account.
- Confirm with your password or biometric, then tap Delete account permanently.
You'll receive a confirmation email at the address on the account once deletion has been queued.
Option 2 — Email us if you can't sign in
If you've lost access to the account or your device, email us from the address registered on the account.
Subject
Account deletion request
Include in the message
- Your full name as registered on the account
- The phone number on the account (if you remember it)
- A short confirmation: "I want to permanently delete my Orvone account."
We verify the request matches the account on file, then process the deletion within 30 days. You'll receive a confirmation email when it's complete.
What gets deleted
- Your profile (name, email, phone, addresses)
- Saved tailoring measurements and Orvone List entries
- Chat history with concierge agents
- Uploaded photos, videos, and voice notes
- Push-notification tokens and device identifiers
- Authentication credentials (passwords, OTP records, biometric tokens)
What we're required to keep
Some records are retained after account deletion to meet legal, tax, and anti-fraud obligations. These records are kept in a restricted, access-controlled archive and are not used to re-identify you for service purposes.
- Financial records — invoices, receipts, and payment records are retained for up to 7 years for tax and accounting compliance.
- Charity disbursement proof — Zakat / Sadaqah / Qurbani delivery records are retained for audit and donor-trust purposes.
- Anti-fraud signals — minimal hashed identifiers may be retained to prevent reuse of a deleted account in fraudulent activity.
For the full data-retention policy see our Privacy Policy.
How long does it take?
- In-app deletion — typically immediate; you're signed out and the account is queued for deletion within minutes.
- Email request — processed within 5 business days; deletion completed within 30 days.
- Confirmation email — sent to the address on file once deletion finishes.
Questions?
If you have questions about deletion, data retention, or want to download a copy of your data before deletion, email us at support@orvone.com or visit the contact page.