EXCHANGE & RETURN POLICY

1. 14-Day Exchange Window

You may request an exchange or return within 14 days of receiving your item.

• Pakistan: In accordance with provincial Consumer Protection Acts, you are entitled to a replacement or refund if the product is defective or does not match the description.
• USA: Consistent with FTC guidelines, we ensure all return terms are clearly disclosed at the time of purchase.

2. Conditions for Exchange

To be eligible for an exchange, the item must be:

• In its original packaging with all tags attached.
• Unworn, unused, and in the same condition as received.
• Accompanied by the original proof of purchase (invoice or order number).

3. Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged or returned unless they arrive damaged:

• Innerwear and swimwear.
• Custom-sourced items (orders made via the "Screenshot/Concierge" service).
• Perishable goods or beauty products.
• Final sale/clearance items.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, Orvone will cover all shipping costs for the exchange.

• USA Customers: Under "implied warranty" laws, we are committed to fixing or replacing goods that do not perform as promised.
• Pakistan Customers: You have a legal right to file for redress through the Consumer Court if a defective product is not rectified.

5. Refund Process

If an exchange is not possible, a refund will be issued to your original payment method:

• Digital Payments: 5–10 business days depending on your bank.
• Cash on Delivery (Pakistan only): Refund via Bank Transfer or Store Credit within 7 business days of the item being returned to our warehouse.

6. How to Initiate a Request

To start an exchange, please contact our concierge team at support@orvone.com or via the in-app support chat with your order ID and a photo of the item.